Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days. During this time, our team prepares, packages, and ships your items to ensure accuracy and quality. Please note that orders placed on weekends or holidays will begin processing on the next business day.
Shipping Time
After your order has been processed and shipped, the estimated delivery time is 15–17 business days, depending on your location and local postal services. Delivery times may vary slightly during peak seasons or unexpected carrier delays.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 1–3 days for the tracking information to become available in the carrier’s system.
Incorrect Address Disclaimer
Please double-check your shipping address at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Lost or Delayed Packages
If your package appears delayed or lost in transit, please contact us. We will assist you in tracking the shipment and working with the carrier to resolve the issue as quickly as possible.
Customs & Import Fees
International orders may be subject to customs inspections or import fees. These charges, if applicable, are the responsibility of the customer.
Stepzyoe
Discover adorable phone cases for every style.
Email: support@stepzyoe.com
Address: Unit 905, Park Trade Center, 1716 Investment Drive, Madrigal Business Park Alabang 1798 METRO MANILA
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